Is the customer really the weakest link?
Category:Projectmanagement
This morning I read a remarkable post on the Computable- website. "Customer is weakest link in ICT projects" was the title of the piece. It appears that the Catholic University of Mechelen has conducted an investigation showing that the customer plays an important role in the failure of an ICT project. The title made believe it was worse than it really is, but there is certainly a core of truth in it. But whether the customer is really the weakest link…
In the investigation "An exploration of the failure and success of IT projects – Review with project managers" researchers Ruben and Dave Callewaert have made a list of fourteen categories of factors contributing to the failure of an ICT project. Off course on off the factors is often poor project management. In addition, there are a number customer-factors that play an important role: problems with the goal descriptions, lack of support by management, changing requirements and problems in communication.
